FAQ

CONTACTING US / ACCOUNT ISSUES

What is WireBids?

WireBids is an online auction marketplace connecting buyers and sellers of commercial assets. User experience and customer satisfaction are top priorities. You can email us or reach us by phone (1-888-229-5733) Monday through Friday from 9 a.m. to 5 p.m. EST.

How do I create an account?

Click the Create an Account button in the top right corner of our website. You will receive an activation email shortly to update your profile. Please check your spam filter if you do not receive it within a few minutes. Call us at (888) 229-5733 or email us for further assistance.

How do I log in?

Login at the top right corner of the website. Enter the email you registered with and your password and click “Log In.” Your name will display in the top right corner when logged in.

I forgot my username?

Click here to reset your password
Provide the email address you registered with and we will email you instructions to retrieve your password. If you cannot remember your email address, click here to contact us.

I’ve changed my e-mail address. How do I update my WireBids account?

Click here to contact us. Provide us with your old email address and your new one, and we’ll update your account.

Where can I view WireBids’ Terms and Conditions?

Click here or look for them at the bottom of our website.

VIEWING AUCTIONS

How do I view auctions?

Click Auctions at the top menu to view our live auctions. Click each auction to browse.

Can I watch an auction without creating an account?

Yes. You will be able to view lots until the auction closes. To bid, please create an account.

Where can I view the terms and conditions for a specific auction?

The terms of each auction are displayed under the seller’s tab on the auction’s main page. View locations, payments, removal deadlines and other important information.

I have a question about a specific item.

You can find the seller’s contact information on auction’s main page. They will be able to answer your questions about individual lots, deadlines and inspection dates.

BIDDING

How do I bid?

Open the auction or lot you would like to bid on. You can browse by auction, category, your watchlist or by using the search bar at the top of the website.

When you find the correct lot, locate the bid box to the right of the catalog photo. Enter your maximum bid and press "BID." The website will automatically bid on your behalf in increments until your maximum bid has been reached.

What is a max bid?

A max bid is the maximum amount you wish to bid. This number will not be displayed to others. WireBids will competitively place bids on your behalf until you are the highest bidder or your maximum bid has been reached, whichever is lower.

I want an item now. What do I do?

If you're looking for something and don't want to wait for an auction to end, WireBids now offers Fixed-Price listings that are available for immediate purchase. Browse our fixed-price listings here.

I want to bid- but I need to know more about the item.

Contact the seller directly with specific questions about the lots or equipment by clicking the 'Ask the seller a question' button while viewing the lot you're interested in.

Why am I not winning?

Another bidder may have placed a higher bid, even though your bid was higher than the current price. Try bidding a higher amount until you are the highest bidder, remembering not to bid higher than you intend to spend, factoring in the buyer’s premium added to the hammer price.

How long does an auction last?

Sellers determine the duration of their auctions. If a bid has been placed in the last few minutes, the auction automatically extends several minutes.

Why didn't the auction end when advertised?

The auction will be extended several minutes if a bid has been placed in the last 10 minutes. This is to prevent bid-sniping and to provide a fair playing field to those who may not be ready to make a fast decision.

Why do I have to register for a specific auction?

Some of our auctions require registration for international bidders. Some sellers may require a refundable deposit. Some sellers may require just a phone call to confirm shipping arrangements. Please contact the individual sellers for more information. Their contact information will be displayed on the individual auction page.

WINNING AND PAYING

How do I know if I've won?

The website will immediately indicate if you have won or not once the lot closes. If you have won, you will see the green "You've Won" message on the lot or catalog page. Additionally, you will be able to immediately view your invoice by viewing the "My Purchases" option in the user menu, located in the top right corner. WireBids will email you a link to your invoice.

I won. What now?

You will receive an email invoice with all payment and shipping information within 24 hours. You can also find copies of your invoices here

How do I get an item shipped?

Unless the seller offers delivery in their terms, you’ll have to arrange shipping. This information can be found under the shipping tab on the auction page.

Are there any fees involved in buying?

The buyer’s premium is paid by the winner as a percentage of the winning bid in addition to the final hammer price. You can find the buyer’s premium on the “seller terms” tab on the auction’s main page. Registering is free and you won’t owe anything unless you win.

Why didn't I win the item?

A seller may reject a bid if circumstances have changed; for instance the lot may have been damaged or the description did not adequately describe the lot. WireBids may reject bids if we find that the seller has violated our terms or the item’s description is deficient. If you think you have experienced an error, please contact us.

SELLING

How do I sell with WireBids?

WireBids offers two listing formats, timed auctions and fixed price listings, each with their own advantages. Click here to read more about these options.

A seller account is an enhanced version of a bidder account. You'll still be able to bid in other auctions. As a seller you'll have the ability to create and edit lots. All auctions are subject to WireBids approval. By applying for a seller account you are agreeing to additional terms.

Contact us today to begin selling.

What can I sell on WireBids?

WireBids is a marketplace for commercial, industrial, and high-value assets. Contact us to find out if we can help you sell your items, as we have reach in many industries.

How do I set up my auction?

Setting up your auction is simple with WireBids. You can call customer service Monday through Friday, 9 a.m. to 5 p.m. EST at 1-888-229-5733 or at sales@wirebids.com. You can upload lots with our CSV template.

How will you advertise my auction?

We offer a prime listing on our front page, plus a featured slide in our banner. We create customized email campaigns to reach more than 10,000 WireBids users and 60,000 industry leaders. We also advertise on trade websites and auction directories.

How do I collect the payments?

Our system will generate email invoices for you. You will ultimately be responsible for collecting payments.

Report a Problem

PLEASE NOTE

If this is a problem with a machine or lot, contact the seller directly by clicking the 'Ask the seller a question' button while viewing the lot you're interested in.



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